Refund Policy

Last updated: August 2026

At Bhachar Mobiles & Electronics, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a fair and transparent refund process.

1. Eligibility for Refund

You may be eligible for a refund if:

• The product you received is defective or damaged during shipping
• The product is not as described on our website
• You received the wrong item entirely
• The product has a manufacturing defect covered under warranty
• Your order was cancelled before shipping

2. Refund Timeline

Scenario	Refund Processing Time
Order cancelled before shipping	1-2 business days
Defective/damaged product returned	5-7 business days after inspection
Wrong item received	5-7 business days after we receive the return
Refund to JazzCash/EasyPaisa	1-3 business days
Refund to bank account	3-5 business days
Refund to credit/debit card	5-10 business days

3. How to Request a Refund

1. Contact our support team at +92 322 0618483 or info.bhacharmobiles@gmail.com
2. Provide your order number and reason for refund
3. Attach photos of the defective/damaged product (if applicable)
4. Our team will review your request within 24 hours
5. Once approved, ship the product back to us (we'll arrange pickup for defective items)
6. After inspection, your refund will be processed

4. Refund Methods

Refunds will be issued through the same payment method used for the original purchase:

• Cash on Delivery: Refund via bank transfer or JazzCash/EasyPaisa
• JazzCash/EasyPaisa: Refund to the same mobile account
• Bank Transfer: Refund to the same bank account
• Credit/Debit Card: Refund to the same card

5. Non-Refundable Items

The following items are not eligible for refund:

• Products with physical or liquid damage caused by the customer
• Products with removed or damaged serial numbers
• Software, screen protectors, and personal care items (once opened)
• Products modified or repaired by unauthorized personnel
• Gift cards and digital products
• Products purchased during clearance sales (unless defective)

6. Partial Refunds

In some cases, a partial refund may be issued:

• Products returned with missing accessories or original packaging
• Products showing signs of use beyond basic inspection
• Products returned after the 7-day window but within warranty period

7. Cancelled Orders

If you cancel your order before it has been shipped:

• Full refund will be processed within 1-2 business days
• No cancellation fee will be charged

8. Contact Us

For any refund-related questions, please contact us:

• Phone: +92 322 0618483
• Email: refund.bhacharmobiles@gmail.com
• WhatsApp: +92 322 0618483
• Hours: Monday - Saturday, 9:00 AM - 9:00 PM